Preamble: together with you, we look at your internal claims management procedure



1/ You provide our chambers with an EXCEL file containing all the relevant information.

2/ Our chambers send your debtor a FORMAL NOTICE on headed letter paper and a bank transfer form.



3/ If the formal notice has not been acted on within four weeks, we issue your debtor with a SUMMONS to appear in court; unless otherwise statutorily or contractually provided, all your claims are filed before the same court (the Justice of the Peace Court of the place where your registered office is located for instance).



4/ We look for and select a solicitor who is prepared to work on the basis of a fixed fee per file referred to the court to represent you at the court hearing (with your approval).

5/ After the hearing, we send your debtor a letter to inform him that the court has found against him, together with a statement of the sums owed.



6/ If this notice is disregarded, we obtain a copy of the judgment and serve your debtor with a NOTIFICATION-FINAL DEMAND AND NOTICE.



7/ In the absence of any response and after your debtor's situation has been re-examined, we launch the SEIZURE PROCEDURE (distraint, garnishment, attachment) that is the most appropriate for your claim.



At any stage during the procedure, even in the pre-litigation stage, THE PROCEDURE IS DISCONTINUED AND NO FURTHER COSTS ARE INCURRED if there are sound reasons to fear for the debtor's solvency.



As a rule, our chambers will favour an agreement with the debtor on REASONABLE SCHEDULED PAYMENTS in settlement of your claim at every stage of the procedure, even during the pre-litigation stage.

By means of a username and password we issue you with, you can freely access our extranet to follow up your files on our computer at any moment in time.

Systemised e-mail or telephone communication (via a direct telephone line and a personal e-mail address) with the person who deals with your files.

We open a special account for your files at the bank you normally do business with to ensure that funds are credited to your accounts on the same day and that your departments can check all transactions via ISABEL.

Our chambers transfer all funds that have been recovered in files you have entrusted us with electronically via ISABEL on a fortnightly basis, quoting your VCS code, so that they are credited automatically.

Every month you receive an itemised statement of our fees and disbursements that are not covered by your debtors' payments in the form of a list featuring the various services we provided per individual file.